Frequently Asked Questions

Q: When I am asked to change my password, what to do if I do not have a password yet?

A: When the user is just creating their account, the current password is the last four digits of the tax id number.

Q: What are the password requirements?

A: The password must be at least 5 characters/numbers in length and the password strength must be at least fair. A password becomes stronger if you use characters and numbers and also mix upper and lower case characters.

Q: What password do I use to view and download the Remittance Advice in PDF format?

A: Your provider number is the password to open the PDF document.

Q: How do I enroll on the Remittance Advice website?

A: To enroll, click on and then click "sign-in" and enter your Medicaid Provider Number in the "User ID" field and the last four digits of your Federal Tax ID Number (either your Employer Identification Number or Social Security Number) in the "Password" field. You will be prompted to enter your e-mail address. You must have an e-mail address to establish your account. Once you have done this, you will be prompted to change your password.

Q: How do I change my password?

A: Please follow the steps below to change your password :

Q: How do I enter the characters for the security prompt?

A: Enter all the characters with no spaces and in lowercase, if the image is hard to read, click on the image to get a new one.

Q: My provider information is incorrect, how do I change it?

A: To change your provider information, please call 1-800-686-1516.

Q: How do I print remittance advice?

A: To print, select the View PDF link and enter your provider number when asked for a password, then select Print button, and then change the page to landscape.

Q: I am not able to use my old password, how do I reset my password?

A: Please follow the steps below to reset password:

Q: I tried to sign in using my Provider Number as User ID and Federal Tax ID as Password, but it did not work. What should I do?

A: You should verify your Provider Number and Federal Tax ID by calling 1-800-686-1516.

Q: How would I know who set up the account?

A: Check with all office personnel to determine if anyone has setup an account with a different email address when the User ID and Password cannot be authenticated.

Q: Will my password expire?

A: Yes, it expires every 60 days.

Q: Can I set up multiple accounts for one provider?

A: Yes, you may setup multiple accounts for a provider. The provider or the person they designate as the primary user, will be the one to set up the accounts, and be the primary person on the account (with their own email address). The provider or the person they designate can create up to 20 secondary users on the account for non-hospital providers. For hospital providers, up to 50 secondary user accounts can be created. To add the users for the secondary accounts, the provider or the person they designate as the primary user would go to the User Management tab, then move the scrollbar at the bottom of the screen to the right, so that the column labeled 'Action' appears. The provider or the person they designate as the primary user; would click on 'Create', then they would enter the secondary person's email address, then click on the 'Save' button. The secondary users will then get their own passwords, they will have a different USER ID. As an example, for Provider #1234567, the first secondary USER ID assigned by the system would be 1234567-1. The provider or the person they designate can disable the accounts for the other secondary users at any time by going to User Management tab, then go to Edit for the USER ID (secondary user) and click on the Account Enabled box and remove the checkmark.

Q: Why did I never receive an email after Password Change/Reset?

A: You might have incorrectly entered your email address due to a typo. You can verify your email address by clicking My Account tab after sign-in. Click Change Email link if you find that the email address is wrong.

Q: I still can't access my account, what should I do?

A: Click on the "I can't access my account" link on the Sign-In page, click on "I forgot my password" link enter your User ID and Email, type in the characters as given in the image. Click on Reset Password button. A new password will be sent to the email address you registered with. If you don't recieve a new password, please

Q: I could not find the remittance advice for the check I received. Where is the remittance advice?

A: The check might have been listed under a different provider number. The provider number for the check is included in the invoice id from position 8 to 14 and the remittance advice number is from position 15 to 20.